FAQ
FAQ
Last updated: 31-03-2026
This FAQ applies to customers in the Netherlands (NL), Belgium (BE), United Kingdom (UK), and United States (USA).
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ORDER & SHIPPING
1. When will my order be processed?
Orders placed before 5:00 PM (GMT+1) on business days are processed within 1–3 business days (Monday to Friday).
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2. What are the delivery times?
Estimated delivery times:
- Netherlands: 4–8 business days
- Belgium: 4–8 business days
- United Kingdom: 5–10 business days
- United States: 5–10 business days
Delivery times are estimates and may be affected by customs, carriers, or busy periods.
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3. How much does shipping cost?
We offer free standard shipping on all orders.
Additional costs (such as remote area surcharges) will be clearly shown at checkout before completing your purchase.
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4. Will I have to pay customs or import fees?
- NL & BE: VAT is included in the price.
- UK: VAT is included or collected at checkout where applicable.
- USA: Sales tax may be applied at checkout depending on your state.
We aim to avoid additional charges on delivery, but customs authorities may apply fees beyond our control.
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5. Where can I find my tracking number?
After your order is shipped, you will receive a tracking link via email.
Please allow a few hours for tracking updates to appear.
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RETURNS & REFUNDS
6. Can I return my order?
Yes, you can request a return within 30 days of receiving your order.
EU customers (NL & BE) also have a legal right of withdrawal:
- 30 days to notify us
- 30 additional days to return the product
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7. What are the return conditions?
Items must be:
- Unused, unworn, and unwashed
- In original packaging
- With tags attached
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8. Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
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9. When will I receive my refund?
- Within 7 business days after approval
- Additional time may be required by your bank
EU customers:
If you use your right of withdrawal, standard shipping costs may also be refunded.
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ORDERS & ISSUES
10. Can I cancel my order?
Orders can only be cancelled before shipment. After shipment, please refer to our Return Policy.
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11. My order is delayed. What should I do?
If your order has not arrived within the estimated timeframe, please allow extra time.
If your order is delayed more than 7 days beyond the estimated delivery window, contact support.
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12. My tracking is not updating. What should I do?
Tracking updates may take time after shipment. If it remains inactive, contact customer support.
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13. What if I receive a damaged or wrong item?
Contact us within 5 days of delivery with photos or video.
We will offer a replacement or refund where applicable.
CONTACT
Shop name: DBA wear
Company name: DBA wear
Address: Randstad 46, 1316 BZ, Almere, Netherlands
Note: This is not a return address.
Company number: 90315995
VAT number: NL004805225B13
Email: support@dbawear.com
Phone: +31 6 51 81 65 79
Business hours: Monday to Friday, 09:00 – 17:00 (GMT+1)
Response time: 24–48 hours
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