FAQ
Do you have questions about your delivery?
Please read our frequently asked questions first. You will probably find the answer to your question here and avoid having to send an email to our customer service.
When can I expect my order?
- Orders received before 17:00 (GMT+01:00) Central European Time are processed within 1–3 business days.
- Delivery time within the United kingdom & Netherlands is 4–8 business days.
Please note: Delays can sometimes occur, especially when transport companies are experiencing high volumes.
The estimated delivery time has passed, where is my order?
In 99% of cases, your order will be delivered within the estimated delivery time. If your order has not arrived within 7 days of the estimated delivery time, please contact our customer service via our contact form.
How much are the shipping costs?
We offer free shipping within the United kingdom & Netherlands.
I am not satisfied with my order, can I return it?
Yes, you can return your order within 14 days of receiving the item. You can find detailed information about this in our Return Policy.
I want to return an item, what should I do?
Read our return policy for detailed instructions. Remember to include your order number and any photographic evidence.
Where can I find my Track & Trace code?
After you have placed your order, you will receive a confirmation email. Your order number is at the top of the email, for example “#7489”. . As soon as your package has been handed over to the carrier, you will receive a separate email with a link to track your delivery.
The Track & Trace code does not show any information, what can I do?
It may take a few hours for the tracking to update after the package has been handed over to the carrier. Please check that you have entered your order number correctly.